Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.

INFO

Published Date :

2026-04-21T16:57:33.146Z

Last Modified :

2026-04-21T19:10:40.989Z

Source :

GitHub_M
AFFECTED PRODUCTS

The following products are affected by CVE-2026-40592 vulnerability.

Vendors Products
Freescout Helpdesk
  • Freescout

CVSS Vulnerability Scoring System

Detailed values of each vector for above chart.
Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality Impact
Integrity Impact
Availability Impact