Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

INFO

Published Date :

2026-04-21T16:48:08.260Z

Last Modified :

2026-04-21T19:11:51.385Z

Source :

GitHub_M
AFFECTED PRODUCTS

The following products are affected by CVE-2026-40570 vulnerability.

Vendors Products
Freescout Helpdesk
  • Freescout
REFERENCES

Here, you will find a curated list of external links that provide in-depth information to CVE-2026-40570.

URL Resource
https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057 cve-icon cve-icon
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213 cve-icon cve-icon
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822 cve-icon cve-icon cve-icon
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CVSS Vulnerability Scoring System

Detailed values of each vector for above chart.
Attack Vector
Attack Complexity
Attack Requirements
Privileges Required
User Interaction
VS Confidentiality
VS Integrity
VS Availability
SS Confidentiality
SS Integrity
SS Availability